Thank you for choosing PIXIETOY COAS LLC! We hope you are satisfied with your purchase. If you need to return an item, please carefully read our refund policy.
- Refund Policy
We offer a 30-day refund policy from the date of purchase. If you are not satisfied with your purchase, you can request a refund or choose to exchange the item. - Return Conditions
To qualify for a refund, returned items must meet the following requirements:
The item must be unused and in its original packaging and labels.
The item must be intact and undamaged, without any visible wear or damage.
Refund requests must be submitted within 30 days of receiving the item.
- Return Procedure
Contact Customer Service: Please contact us via email at michaelbrun@pixietoycoas.com, stating the reason for your return and providing your order number.
Obtain Authorization: We will provide you with a return authorization number and further return instructions.
Prepare for Return: Please return the item along with the return authorization number, ensuring it is properly packaged to prevent damage during shipping.
- Return Address
Please send the returned item to the following address:
PIXIETOY COAS LLC
10 Richman Plz, 17K
Bronx, NY 10453
- Refund Processing
Once we receive the returned item and confirm it meets the refund requirements, we will process the refund as soon as possible. The refund will be returned to your original payment method, and processing time is generally 5-10 business days.
- Shipping Costs
For returns due to quality issues or incorrect items, we will cover the relevant shipping costs; however, for returns due to personal reasons (such as dislike, incorrect size, etc.), the shipping costs will be borne by the customer.
- Contact Information
If you have any questions about the refund terms or need further assistance, please feel free to contact us: michaelbrun@pixietoycoas.com.
Thank you for your understanding and support. We look forward to providing you with excellent service!