Thank you for choosing PIXIETOY COAS LLC! Below are our shipping terms, covering both domestic and international shipping information.
Shipping Area
We currently offer domestic shipping within the United States. Domestic shipping covers all 50 states, including Alaska and Hawaii.
Shipping Methods
Within the United States, we primarily use the following logistics companies for delivery:
UPS (United Parcel Service)
FedEx
USPS (United States Postal Service)
We will select the most suitable logistics company based on the weight and destination of your order to ensure your package arrives on time and safely.
Shipping Costs
Shipping costs will be calculated based on the weight, dimensions, and destination of your order. You will see the specific shipping costs at checkout. We occasionally offer free shipping promotions; please visit our official website for details.
Order Processing Time
Order processing time is typically 1-3 business days. During peak periods (such as holidays and promotional events), order processing times may be longer. You will receive a confirmation email with tracking information after your order has shipped.
Delivery Time
Domestic Delivery: Domestic delivery typically takes 2-7 business days, depending on your location and the delivery method you choose.
Lost or Damaged Package
If your package is lost or damaged in transit, please contact us within 48 hours of receiving it. We will assist you in contacting the logistics company and handling the situation appropriately.
Address Confirmation
Please ensure you fill in an accurate shipping address when placing your order. We are not responsible for delivery issues caused by incorrect addresses.
If you have any questions about shipping, please contact us via email: michaelbrun@pixietoycoas.com. Thank you for your understanding and support; we look forward to providing you with excellent service!